Returns

Returns policy & rights to cancel your contract

 

Subject to below, you may cancel your contract and return the goods you have ordered at any time up to the end of the fourteen working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty for returning the goods.

 

To cancel your contract and return the goods you must notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone us on +44 (0) 1200 422 127

 

Your right to cancel your contract with us for the goods you have ordered is subject to the following conditions:

a) You not having worn or damaged the jewellery.

b) You not having removed any security tags from the item.

c) You calling us within 14 days of receiving your goods and receiving a ‘Returns Authorisation number’.

 

Once you have notified us that you are cancelling your contract and returning the goods, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.